What are the costs and delivery times?

Good news! Delivery is free with Parent. What's more, we guarantee delivery within 10 working days.

Do you deliver anywhere in Quebec?

We travel across Quebec to reach you, by land only.

How can I find out when my order will be delivered?

We will send you a confirmation email as soon as your order is shipped with a tracking number.

I haven't received my order tracking number?

Ordering information can be found on the "Order" page in the "My account" section.

If you can't find it, please contact us on our Chat or at

Which carrier is responsible for shipping the parcel?

We have chosen Shiptime to ensure the best price at all times for parcel shipments.

What should I do if I notice an error or a missing item during delivery?
Contact us on our Chat or at We'll do everything we can to make up for our mistake and get everything to you as soon as possible!
I was supposed to be delivered but I have no news of my order?

In the event of late delivery, we will try to notify you by e-mail. You haven't received anything in your inbox? We apologize for this oversight. Contact us on our Chat or at to find out the status of your order.

Can I return a product?

Our blinds are unique because they are tailor-made for you. Unfortunately, it is not possible to return them. But rest assured, your satisfaction remains our top priority. If you notice the slightest error in the order or an anomaly on the product received, contact us at or on our Chat. A solution for every problem.


Where do you make your products?

We manufacture 70% of our products in our Longueuil plant. Otherwise, we surround ourselves with a network of experienced manufacturers in Quebec.

Where do the fabrics and materials for my awning come from?
Our network of Quebec manufacturers select the finest fabrics and materials from Quebec, the United States and Europe, as well as from Turkey and Korea.
How to measure a blind?

Follow our step-by-step guide here.

If you'd like our services, click here to see if one of our certified technicians is available in your area to come and take your measurements!

How to install an awning?

If your project is simple and you're a do-it-yourselfer, you can install blinds all by yourself. Follow our guide here.

If you need our services, click here to see if one of our qualified installers is available in your area.

How do I choose the right product?
Visit our Guides & Inspirations section to learn more about blinds.If you need advice, you can call us at (579) 420-4334, visit us at our branches in Greenfield Park and Chambly, or make an appointment with an in-home advisor.
What are your guarantees and policies?
Visit our Warranties & Policies page to learn all about our sales policies, orders, delivery, returns and warranties.
If you have any further questions,

Ask in chat or call us at (579) 420-4334. Service available Monday to Friday, 9am to 6pm.